I launch, stabilise and scale multi-site NHS operations.
I build healthcare operations that hold up under pressure. Two NHS practices launched from inception during live refurbishment. A 20+ site portfolio standardised. An out-of-hours care service built from nothing into a functioning team. A £400K NHS contract delivered at 100% CQC compliance across every internal audit I have led. BDS and MBA qualified, 13+ years in, and still most useful the day something needs opening, integrating or turning around.
Six things I'm actually good at.
Two NHS practices, launched from inception, live through refurbishment
Ten surgeries and 30 staff serving 30,000+ patients, with NHS contract performance lifted 25% across 40,000+ UDAs and UOAs within three months, while the buildings were still being rebuilt around the team.
One process across a 20+ site portfolio
Led operational performance across a 20+ practice portfolio, cutting administrative turnaround times 40% by rebuilding reporting and embedding data analytics into daily decisions.
Full employee lifecycle, done properly
Recruitment, onboarding and performance management for multidisciplinary teams of 15+. At Hartwig Care I led 15 office staff and 300+ care workers, built the out of hours function from scratch, and cut response times 30% against weekly KPIs.
100% CQC compliance, every audit
Full CQC compliance maintained across every internal audit I have led, plus escalation lead on around 100 high risk safeguarding cases.
P&L, not just operations
Oversight of a £400K NHS contract, budget and KPI ownership, cash flow, stock and staffing models, and 40% year on year revenue growth across the two clinics I ran in Mumbai.
Opening sites, integrating acquisitions, recovering performance
If the problem looks like a site that needs opening, an acquisition that needs folding into existing operations, or a contract that has slipped and needs recovering, that's the shape of work I gravitate toward.
Five roles, five operational turnarounds.
Delivering a £400K NHS contract at 100% CQC compliance
Leading day-to-day operations of an NHS dental practice, managing a multidisciplinary team of 15+ clinicians and support staff. Owns the full employee lifecycle, from recruitment and onboarding to inductions and performance reviews, and introduced a new HR portal with Finance, HR and Compliance to strengthen reporting.
Standardising operations across a 20-practice portfolio
Led operational performance across a portfolio of 20+ NHS dental practices, working with senior leadership to standardise process and improve consistency group-wide. Rebuilt reporting and data analytics to cut administrative turnaround time by 40%, and chaired governance meetings across Finance, Compliance and HR to keep delivery aligned.
Standing up two NHS practices from refurbishment to a 25% performance gain
Two underperforming NHS mixed practices, mid-refurbishment, serving 30,000+ patients across 10 surgeries and 30 staff. Built the operational launch from scratch: logistics, workforce onboarding, regulatory compliance, supplier management and financial controls, then introduced an integrated CRM for rota, payroll and HR to cut administrative load. Delivered a 25% improvement in NHS contract performance (40,000+ UDAs/UOAs) within three months, a 20% rise in new patient registrations, and 1,000+ positive patient satisfaction outcomes, all while holding full contractual, clinical and regulatory compliance.
Promoted three times running a 300-worker out-of-hours operation
Started as Duty Manager running the company out-of-hours, then built that function from nothing, recruiting four coordinators and two monitors, before setting up a new branch's first 20 service-user packages in a month. Was promoted to Care Contract Manager for service transformation across 20+ sites, delivering a 30% increase in contracted service hours through workforce and capacity planning, a 30% cut in response times, and acting as escalation lead for high-risk safeguarding incidents throughout.
Improving regulatory compliance 45% while expanding services 30%
Managed daily operations of an 8-surgery NHS practice, recruiting and training multidisciplinary teams to support a 30% expansion of services. Improved regulatory compliance by 45% and increased NHS contract capacity by 30% through better scheduling, workforce planning and resource allocation.
For eight years, acting ran alongside the day job. Lead role in the film Dramebaaj, playing Anushka. Second lead in Yeh Moh Moh Ke Dhaage on Sony TV, a 100 episode run, playing Mishri. National ad campaigns for Pepsi and Hero Honda. It's where the ease in front of stakeholders, and the patience for a story that takes several takes to land, comes from.
Clinical roots, commercial delivery.
Where I've worked
- Golborne Dental CarePractice management
- Southcliff Dental GroupInterim Ops, 20+ sites
- Alliance Dental UKContracted Strategic Portfolio Mgr
- Antwerp HousePractice management
- Hartwig Care LtdDuty Mgr → Contract Mgr
- Agarwal Dental ClinicPractice mgr & dentist, Mumbai
Credentials
- MBAAnglia Ruskin University
- BDSPacific Dental College
- Lean Six Sigma Green Belt
- PRINCE2 Foundation
- Agile Scrum Master
- Change Management
- Level 5 Financial Analyst
If your service needs someone who can run the floor and pass the audit, that's my favourite job.
I'm in London, looking for an Operations Manager, Strategy & Operations, or Growth Operations role, across industries, including clinical and commercial healthcare businesses. Ideally somewhere growth and governance are both taken seriously. If that's your team, I'd love to hear from you.